Refund policy

Maxx & Mashie Golf Co.

Thank you for shopping with Maxx & Mashie Golf Co. Our products are made to order by Printful, our print-on-demand partner. This policy is written to follow Printful’s public return and refund policy.

If something arrives damaged, defective, or misprinted

If an item arrives damaged, defective, or misprinted, we will replace it. Printful also allows a refund in these cases, and you do not need to send the item back.

Please contact us at alinefootpro+maxxmashie@gmail.com within 30 days of the delivery date, and include a clear photo of the affected product. If several items with the same design are affected, please include one photo that shows all of them together. We will review the report and arrange a replacement or a refund to your original payment method.

The same 30-day window applies to packages that never arrive. In that case, please contact us within 30 days of the estimated delivery date.

This coverage follows Printful’s public policy for:

Products that arrive damaged or defective (for example, a manufacturing error, warped print, or ink issue)
Designs that were misprinted (wrong placement, wrong colors, or the wrong item)
Packages lost in transit

Size, color, and change of mind

Because every item is made to order, Printful does not accept returns or exchanges for the wrong size, the wrong color, or a change of mind after the order is received. Maxx & Mashie Golf Co. applies the same rule: we do not accept returns or exchanges for these reasons.

Wrong or incomplete addresses

If a package is returned because of an incomplete or incorrect shipping address, a reshipment can usually be arranged, but additional shipping charges may apply. Please double-check your address at checkout.